STORE POLICY
At ZRO2, we care about your privacy, and we want to be transparent about how we collect, use, and share your personal information when you visit or make a purchase from our website.
What Information We Collect
When you visit our website, certain information about your device is automatically collected, such as your web browser, IP address, time zone, and some of the cookies stored on your device. We also gather details about the specific web pages or products you view, how you found our website, and how you interact with it.
We call this information "Device Information."
We use various technologies to collect this information:
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Cookies: These are small files stored on your device that help us recognise and remember you.
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Log files: These track activities on our website and include details like your IP address, browser type, and the pages you visit.
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Web beacons, tags, and pixels: These are electronic files that record how you navigate our website.
Additionally, when you make a purchase or attempt to do so, we collect certain details from you, such as your name, billing and shipping addresses, payment information, email address, and phone number. We refer to this as "Order Information."
When we mention "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information we collect to fulfil your orders, process payments, arrange shipping, and provide invoices and order confirmations. We may also use this information to communicate with you, screen orders for potential fraud, and send you information or advertising about our products or services based on your preferences.
The Device Information helps us identify and prevent potential risks and fraud, improve our website, and understand how our customers use it.
Sharing Your Personal Information
We share your Personal Information with third-party service providers to help us with order fulfilment, website analytics, and marketing efforts. For example, we use Wix to power our online store and Google Analytics to understand customer behaviour on our website.
We may also share your information to comply with legal requirements, respond to lawful requests, or protect our rights.
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications that we think may interest you. You can opt out of targeted advertising from certain providers using the links provided.
Your Rights
If you're a European resident, you have the right to access, correct, update, or delete the personal information we hold about you. If you want to exercise this right or have any questions, please contact us.
Data Retention
We'll keep your Order Information for our records unless you ask us to delete it.
Changes to This Policy
We may update our privacy policy from time to time to reflect changes in our practices or for legal reasons.
Minors
Our website is not intended for individuals under the age of 12.
Contact Us
If you have any questions about our privacy practices or want to make a complaint, please reach out to us via Live Chat on our website or by mail using the contact details provided below.